Employee Well-being and Retention in the Workplace: An Analysis of the Coffee Shop Industry

Abstract

The development of business in this century has grown very rapidly and experienced continuous metamorphosis. One form of business that is currently on the rise in Indonesia is the coffee shop business.
The coffee shop business has become a widespread discussion among the public, becoming a place that
not only serves drinks, but also creates a unique social experience. Coffee shops are not only a place to
enjoy caffeine, but also a communal space where people gather, discuss, and seek inspiration. Another
factor that must be considered in this case is employee retention, which is the ability of a coffee shop to
retain its employees for a longer period of time. This study uses a qualitative method with a literature
study approach. This method is used to analyze the Role of Workplace Well-being and Employee Retention in the Coffee Shop Industry. The qualitative method was chosen because it allows researchers to
explore in depth a complex and dynamic phenomenon that cannot be explained by quantitative data
alone. This process begins with determining keywords related to the topic of study such as "workplace well-being", "employee retention", and "coffee shop". The results and discussion of this literature
study by conducting a study on the Role of Workplace Welfare and Employee Retention in the Coffee
Shop Industry. Through an analysis of scientific articles that have been published in the journal Overall
result study shows that employee retention is greatly influenced by various factors, including rewards,
competence, motivation, and a positive work environment, of course the factors that can influence employee retention are good workplace welfare, where if workplace welfare is getting better then employee
retention will also be good.